FAQ 常见问题

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
www.keeleetop.com offers Payment Method as shown below :-

Invoice / Cheque / Offline Bank Transfer

Bank : Maybank
Bank Account : 5514-1811-1954
Account Name : Kee Lee Top Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : keeleetop_online@hotmail.com

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at keeleetop_online@hotmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).

Q. How long does the delivery usually takes?
Ready stock will takes about 14 working days, while special / pre-order items will take about 60 days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to keeleetop_online@hotmail.com​​​​​​​ for us to clear your doubts.

问:如何在网站上购买我的订单?
订购您的商品:-

  1. 在您要购买的产品上单击“添加到购物车”按钮。
  2. 单击“继续购物”以继续将其他产品添加到购物车,或单击“结帐”以继续为产品付款。
  3. 您将进入一个登录页面,您需要在其中使用用户名和密码登录帐户。如果您还没有创建帐户,则需要先注册一个帐户,然后再进行付款。
  4. 您需要在“收货地址”页面上确认您的收货地址,然后单击“下一步”按钮。
  5. 在这里,您需要选择运输方式,然后单击“下一步”按钮。
  6. 接下来,您需要选择付款方式,然后点击“下一步”按钮。
  7. 完成之前的步骤之后,您需要重新确认您的帐单明细并同意条款和条件。
  8. 点击“确认订单”完成订单。


问:有哪些可用的付款方式?
www.keeleetop.com提供付款方式,如下所示:-

发票/支票/离线银行转帐

银行:Maybank
银行帐号:5514-1811-1954
帐户名称:Kee Lee Top Sdn Bhd

付款后,请向我们发送以下付款细节:

  1. 银行名称 :
  2. 转账日期:
  3. 转账时间:
  4. 银行参考编号:
  5. 您已支付的总金额:
  6. 您的订单号:


​​​​​​​您可以扫描上述信息并将其通过电子邮件发送给电子邮件地址:keeleetop_online@hotmail.com

注意:您的购买的产品只有在得到我们的确认后才能交付。


问:如何更改我的帐户个人信息和送货地址?

登录您的帐户→单击“帐户维护”→在此处编辑您的帐户信息和收货地址。


问:我忘记了我的帐户密码。我应该怎么做才能找回它?

点击“丢失密码?”并在框中填写用于注册帐户的电子邮件。
单击提交。

一个验证令牌将被发送给您。收到令牌后,您将可以为帐户选择一个新密码。


问:我可以取消已下的现有订单吗?
是的,仅当订单仍处于待处理状态时。
 

-请向我们的客户服务电子邮件发送电子邮件,电子邮件为keeleetop_online@hotmail.com,消息标题为“请求取消订单”,以告知我们有关取消订单的信息。

-运送中或运送中的订单不会被取消。
 

问:产品的交易货币是什么?
所有产品的交易货币将以马来西亚令吉(RM)进行。
 

问:交货通常需要多长时间?
现货会在14个工作日交货,如果是预定货品就会在订购后的60天内交货。
 

问:我仍然有疑问!
很抱歉,我们无法在F.A.Q页面上清除您的疑问。请给我们发送电子邮件至keeleetop_online@hotmail.com以便我们清除您的疑虑。